West Downs - The Heritage Resort Udagamandalam, Udagamandalam

I enjoyed my stay at this resort spa, with the beautiful lake and botanical garden close by providing a tranquil escape. The rooms were nice, although they lacked proper ventilation, which was a bit of a downside. The service was attentive and accommodating, adding to the overall pleasant experience. It's a good value for money, even if the dining was a bit basic.

I had a decent experience at this resort spa. The staff was attentive, especially Mr. Arun Kumar and Mr. Bede, who made my stay pleasant. However, the rooms lacked natural light, which made them feel a bit stuffy. On the plus side, it was conveniently located near major tourist attractions, but I would have preferred a room with a view of the hillside rather than just the corridor. Overall, it was a reasonable value for money.

I had a generally pleasant stay at the resort spa, with clean and comfortable rooms. The staff were friendly, making me feel welcomed throughout my visit. However, the dining options left much to be desired, as they were quite basic and repetitive. The lack of a view in the rooms was another downside, making them feel a bit stuffy at times.

I had a mixed experience at this resort. On one hand, the rooms were beautifully designed with a nice heritage bed, and the staff were incredibly courteous and attentive. On the other hand, the noise from the kitchen made it quite difficult to relax, especially when using the bathroom. Overall, the experience was enjoyable, but there were aspects that could use improvement.

The hotel provides a unique heritage experience with its wooden-roofed rooms, which have a clean appearance. However, accessing the bathrooms can be tricky as there's often noise from dishes being washed. The staff were polite and accommodating, cooking special requests, but I felt the place lacked additional amenities given the price, especially during peak season.